Shipping and Returns

Shipping 

We offer free shipping on all U.S. orders over $45. All U.S. orders are shipped via USPS First Class Mail Package ® and are shipped from Florida, USA unless you upgrade your shipping method.

All orders less than $45 will incur a $3.99 flat rate shipping fee and will be shipped via USPS First Class Mail Package ® 

We currently do not accept international orders, but please contact us for a quote if interested. 

When will my order arrive?

  • Orders are typically processed and packaged within 1-2 business days, unless you placed a pre-order.
  • Please allow 3-12 days transit time for your order to be delivered. Due to COVID-19, shipments may be delayed. 

Returns

Every Xula Handmade item is handmade with love by women artisans so we hope that you love your items upon arrival. However, if you are unhappy with your online purchase, you may return it within 15 days from the date of purchase in exchange for store credit. 

To be eligible for a return, all items must be unused and in the same condition that you received it, along with it's original packaging. Please include your order number for your return to be processed. At this time, we do not offer free shipping on returns. 

Once your return is processed and inspected and approved, your refund will be processed as store credit. Please allow 5-7 business days for this request to be processed. You will receive an email including your gift card code, issued as store credit.  

All shipping charges are non-refundable.

To begin your return/exchange, email us at hello@xulahandmade.com for assistance. 

Non-Refundable Items

No returns or exchanges can be made on sale items, pre-orders or jewelry.  

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